FAQ’s

1. What products do you sell?

We specialize in a wide range of electronics including computers, accessories, networking equipment, audio-visual devices, and other consumer electronics.

2. How do I place an order?

You can browse our products online, add items to your cart, and proceed to checkout. You’ll need to provide shipping and payment details to complete your purchase.

3. What payment methods do you accept?

We accept major payment options including:

•  
• Mobile money services (M-pesa,Airtel Money)
• Bank transfers
• Cash on delivery (available in select locations)

4. Do you offer delivery?

Yes, we provide nationwide delivery and international shipping on select items. Delivery charges and timelines will be calculated at checkout.

5. How long does delivery take?

Delivery times depend on your location:

• Local deliveries: 1–3 hours days
• Upcountry deliveries: 1–2 business days
• International orders: 7–14 business days

6. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

7. What is your return policy?

We accept returns within 3 days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase. See our Refund & Returns Policy for more details.

8. Do your products come with a warranty?

Yes, most of our products include a manufacturer’s warranty. The duration and coverage depend on the product. Please check the product description or contact us for warranty details.

9. Do you offer bulk or corporate sales?

Yes, we provide bulk order and corporate purchase solutions at discounted rates. Please contact our sales team for customized quotes.

10. How can I contact customer support?

You can reach us through:
📧 Email: sales@tavinelectronics.co.ke
📞 Phone: 0742042021