Refund and Returns Policy

At Tavin Electronics, we are committed to delivering quality products and excellent customer service. If you are not fully satisfied with your purchase, this Refund & Returns Policy explains the terms and conditions for returns, refunds, and exchanges.

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1. Eligibility for Returns

We accept returns under the following conditions:

• The return request is made within 3 days  of receiving the product.
• The product is unused, undamaged, and in the same condition that you received it.
• The product is returned in its original packaging with all manuals, accessories, warranty cards, and proof of purchase (receipt or invoice).

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2. Non-Returnable Items

Certain types of goods are exempt from being returned, including but not limited to:

• Opened or used software, license keys, and downloadable digital products.
• Gift cards, vouchers, and promotional items.
• Personal care electronics or hygiene-related items, once opened.
• Products damaged by misuse, negligence, accidents, or unauthorized repairs.

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3. Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
• If approved, your refund will be processed within [5–10 business days] to your original method of payment.
• Refunds are issued for the product cost only. Shipping charges are non-refundable.

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4. Exchanges

We only replace products if they are defective, damaged upon arrival, or incorrect.

• To request an exchange, contact our customer service team with your order details.
• In the case of an exchange, we will ship the replacement product at no extra cost (if the error was on our side).

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5. Return Shipping

• Customers are responsible for return shipping costs, except in cases of defective, damaged, or incorrect products.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product without tracking.

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6. Process for Returns & Refunds

1. Contact us at sales@tavinelectronics.co.ke or call 0742042021 to request a return.
2. Our customer support team will review your request and provide a Return Authorization if eligible.
3. Pack the item securely with proof of purchase and ship it to the address provided by our team.
4. Once received and inspected, we will notify you of the refund or exchange status.

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7. Warranty Claims

Products sold by Tavin Electronics may come with a manufacturer’s warranty. If your item develops a fault within the warranty period, you may be eligible for a repair, replacement, or service under the manufacturer’s terms. Please contact us for assistance with warranty claims.

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8. Late or Missing Refunds

If you haven’t received your refund after [10 business days]:

• First, check your bank account again.
• Then contact your credit card company or bank, as processing may take time.
• If you’ve done all this and still have not received your refund, please contact us.

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9. Changes to This Policy

We may update or revise this Refund & Returns Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

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10. Contact Us

For questions about returns, refunds, or exchanges, please reach out:

Tavin Electronics
Email: tavinelectronics@gmail.com
Phone:0742042021

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